Patient Charter

• You are entitled to receive appropriate and timely medical care that is in your best interests.
• You have the right to access care in a safe and secure environment free from discrimination of any kind.
• All Consultants providing services at Kinvara Private Hospital are independent medical practitioners and not employees of the hospital. Your clinical agreement is directly with them, while the hospital supplies the facilities and administrative support for your treatment.

• Your Consultant should give you a clear explanation of your diagnosis, your treatment (and any associated risks), and other treatment options available.
• Your Consultant should obtain your consent prior to any treatment.

If you are paying for your treatment (self-pay), you will receive detailed written information about all costs before treatment, including:

• A non-refundable Booking Fee of £500 to secure your treatment date (credited towards the total cost of your treatment)
• The Balance is payable in full by the Balance Due Date, being four weeks before your treatment date
• Additional expenses that may arise during your care

If you are using private health insurance, you must obtain approval from your provider prior to treatment. You remain responsible for any costs not covered by your insurance, including gaps, excesses, or co-payments.

Our self-pay packages typically include Consultant fees, anaesthetist fees, nursing care, standard medications during your stay, post-operative supplies, and up to six months of follow-up care.

Packages do not include your initial consultation fee, diagnostic tests prior to treatment, personal items, or treatment of unrelated conditions. For a complete list of what is included and excluded in your specific treatment package, please refer to your written quote and Terms & Conditions.

• While at Kinvara Private Hospital you can expect to be treated with courtesy and have your ethnic, cultural and religious practices and beliefs respected.
• Your spiritual beliefs will be acknowledged in your care.
• Your care will be delivered in a clean and safe environment.

• Your personal details will be kept strictly confidential. Your information may sometimes be shared with other healthcare professionals involved in your treatment when necessary for your care or when required by law.
• Under the Freedom of Information legislation you are entitled to see and obtain a copy of your medical records.
• You are entitled to reasonable privacy during your stay at Kinvara Private Hospital.

Nurses and allied health professionals provide vital care and support and are an important part of your treatment. Staff who attend you should always identify themselves and you should feel confident to discuss any issues in relation to your treatment or hospital experience with them.

We can provide information about visiting arrangements for your family and friends while you are in hospital.

• Before you leave, you will receive comprehensive information about your continuing care needs. Post-operative care at Kinvara Private Hospital is included for up to 6 months following your treatment, provided it is clinically necessary and you comply with all post-operative instructions.
• You are entitled to participate in the decisions about medical investigations and treatments, and you have the right to refuse or discontinue your treatment.